Complaints

All self-employed podiatrists providing podiatry care at Activefeet Podiatry Clinic aim to provide the highest quality of patient care to all the patients but occasionally you may have reason to complain. It is always our aim to resolve any complaints swiftly and amicably. Detailed below is the procedure we follow and information regarding our Professional Body and Regulatory Body should you remain dissatisfied with the outcome of your complaint and wish to take the complaint further. 

 1. Should you have reason to complain about your treatment, please contact Activefeet Podiatry Clinic , in writing. If you are unsure of the name of the Podiatrist, state the date and time of your treatment please contact reception for details. 

 2. You will receive an acknowledgement of your complaint within 10 working days. 

 3. You will be invited to attend a meeting with the Podiatrist who treated you. Hopefully at this point the complaint will be resolved. It will be necessary for the complaint to be reported to the Clinic owner. This is a formality and, if preferred, your details can be kept anonymous. 

 4. If the complaint cannot be resolved at this point you may wish to take it further. Our recommended procedure is to contact, in writing, our professional body detailing the complaint and addressing the letter to: The Professional Officer The Royal College of Podiatry Quartz House 207, Providence Square London SE1 2EW

 5. It is a requirement of this practice that all Podiatrists are registered with the Health and Care Professions Council (HCPC). The HCPC is a regulatory body. They also have a complaints procedure, independent to Activefeet Podiatry Clinic’s procedure. The contact details for the HCPC are: Health and Care Professions Council Park House 184 Kennington Park Road London SE11 4BU 0207 5820866